Legal
Refund Policy
Last updated: July 2026
When a refund is possible
We issue a full refund in these cases:
•Duplicate payment — you were charged more than once for the same report.
•Site or payment error — the payment succeeded but our site failed to generate or deliver your report.
•Charged without service — any technical fault on our side where you paid but received nothing.
When a refund is not possible
Your personalised report is a digital good, delivered instantly. Once it has been downloaded as a PDF or sent to your email, it is considered consumed and cannot be refunded — much like a printed Panchangam once opened. Refunds are also not available for a change of mind after the report has been viewed and delivered.
How to request a refund
Write to namaste@shubhsankalpa.com within 7 days of the payment, with the transaction ID from your payment confirmation. Eligible refunds are issued to the original payment method within 5–7 business days.
A fair-play promise
If something genuinely went wrong on our side, you will not have to argue for your money. Errors of ours are refunded promptly and with an apology.